Privacy Policy

Notice at collection

When you sign up and use the app, we collect the categories below for the purposes in the next section, and keep each one only as long as described under "How long we keep it".

• Identifiers: your name, email address, account number and device details.
• Account and payment records: your plan, Energy balance and order history. Card details stay with our payment provider; we never see the full card number.
• Health and wellness information you choose to share: age, sex, height, weight and goal weight, health conditions, meals and meal photos, water, steps, sleep and measurements. This is sensitive personal information, also covered by our Consumer Health Data Policy.
• Your words: messages and voice recordings you send to the guides, and posts or comments in the Club.
• App activity: screens visited, buttons pressed, settings and crash reports, linked to a random analytics ID instead of your name or email.
• Your IP address, which we keep only in a scrambled (hashed) form for security.

Why we use it

We use sensitive personal information only to provide the services you ask for, and never to infer things about you for advertising.

• To run your account, build your daily plan and show your progress.
• To let the guides answer your questions and read your meal photos.
• To send the reminders and emails you asked for.
• To process payments and prevent fraud and abuse.
• To keep the app safe, fix problems and improve features.
• To meet legal duties.

Who we share it with

We share personal information only with service providers that work for us under contracts limiting their use of it: cloud hosting and storage, email delivery, push notifications, payment processing, product analytics, and the providers that power the guides' replies, voice and photo reading. Each receives only what its task needs; the guides' providers receive your first name but never your email.

We may also share information when the law requires it, to protect someone's safety, or as part of a merger or sale of the business, in which case this policy continues to apply.

We do not sell or share for advertising

We do not sell personal information and we do not share it for cross-context behavioral advertising. We do not use advertising pixels. There is nothing you need to opt out of, and we honor Global Privacy Control signals from your browser as an opt-out request anyway.

How long we keep it

We keep your information while your account is open. When you delete your account, we remove your personal information within 30 days, including copies held by our service providers where they allow it, except records the law requires us to keep, such as payment records, which are kept for up to 7 years. Backups roll off within 35 days.

Your privacy rights

Depending on where you live, including California, Washington, Colorado, Connecticut, Virginia and other states, you have the right to:

• Know what personal information we collect and how we use and share it.
• Get a copy of your data. Use "Download my data" in Profile, Data and privacy.
• Correct information that is wrong. Most of it can be edited in Profile.
• Delete your data. Use "Delete account" in Profile, Data and privacy.
• Limit the use of sensitive personal information. We already use it only to provide the service.
• Withdraw a consent you gave. Reminders and marketing emails can be turned off in Profile, Data and privacy; withdrawing health data consent closes your account.
• Not be treated differently for using these rights.

How to make a request

Use the options in Profile, Data and privacy, or write to privacy@trywellness.club. We confirm your identity through your account email and answer within 45 days. You may use an authorized agent; we will ask for proof that you gave them permission. If we decline your request, you can appeal by replying to our answer, and we will respond within 45 days. If you are still not satisfied, you may contact your state attorney general.

Security

Health details are encrypted in our database, photos are kept in private storage, and access by our team is limited and logged. No system is perfect, so please use a strong password and tell us right away if you notice anything unusual.

Adults only

Wellness Club is for adults 18 and older. We do not knowingly collect information from anyone younger. If you believe a minor has an account, write to us and we will delete it.

Changes and contact

We post changes here and tell you in the app or by email before an important change takes effect. Questions? Write to privacy@trywellness.club.

[LEGAL ENTITY NAME] is responsible for your personal information. By mail: [LEGAL ENTITY NAME], [MAILING ADDRESS].